Our Process in doing Business
In order to be up front and honest with our clients we offer this document as a reference guide to them. Please feel free to ask any other questions you may have.
Aquatic Gardens and Landscaping, Inc. offers free estimates to potential clients who already know what they want us to bid, but if we are asked to provide unique ideas to bid on we will provide you a Landscape Design at our current going rate. Please contact us to set up a consultation time so we can best meet all your needs with the proposed project. We will then work on a proposal for your project to include the estimate, landscape design (if requested), and additional information pertaining to any unique issues or elements for your project. Once we are finished with the proposal we can either meet in person or mail you all the information for you to review. After reviewing the project details please let us know if you have any questions or need to make changes.
Aquatic Gardens and Landscaping, Inc. offers professional landscape design services from Ryan and Luke both of which graduated from South Dakota State University with a degree in Landscape Architecture, and they use that knowledge plus many years in the field to provide unique solutions to help clients obtain the landscaping they always wanted. Our landscape design services are offered as a free gift to our clients as long Aquatic Gardens & Landscaping, Inc. installs that design for them. If however you are a do-it-yourselfer and need our ideas to get started we offer landscape designs for a fee of $40/hour. That fee will represent any consultation / design time on the project. Clients may not use any portion of our design without either having us do the work or paying for the design service. Keep in mind that no one builds a house without architectural plans and it is equally important to obtain professional landscape design ideas to maximize your investment to your property.
After both parties agree upon the proposed project Aquatic Gardens and Landscaping, Inc. can offer the client with a contract for both parties to sign, or a simple old-fashioned handshake will suffice. Aquatic Gardens & Landscaping, Inc. operates primarily on a first come first serve basis, meaning who ever agrees upon the project details with us and makes an agreed upon down payment (depending on project size) first on the total amount of the estimate secures their place within our schedule. The down payment is needed for us to order materials ahead of time so they are ready prior to the start of the job, and it allows us to maximize our short work season with serious clients.Starting the Job
Prior to starting the job we will order any materials that were needed for the project so that we can finish in a timely manner. We will contact clients to let them know as far in advance as we can with our projected start date. Once we arrive we strive to finish the job as soon as possible so our clients can begin to enjoy their new landscaped oasis. Many times clients notice other areas on their property that they want additional work done to, and in these instances we try to stay on site as long as it takes to finish any additional work beyond the original bid while the equipment is on site to save costs.
We strive to answer any questions pertaining to the work completed such as, water feature maintenance, plant care, and so on. If clients have additional questions once we leave on their new landscaping they are welcome to contact us so we can answer them. Once all work is finished we will send the clients an invoice for the remaining balance of the project to be paid in a timely manner as stated on the contract or interest fees will incur on the invoice.